Lilt Homecare (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We collect personal information in various ways, including when you visit our website, request our services, apply for a job, or contact us. The types of information we collect may include:

• Personal Information: Name, phone number, email address, mailing address, date of birth, and other identifying details.
• Health Information: Medical history, care needs, and treatment preferences (if applicable to homecare services).
• Payment Information: Billing details, insurance information, and financial data for service payments.
• Employment Information: If you apply for a job, we may collect your resume, work history, certifications, and background check information.
• Technical Data: IP address, browser type, and website usage information through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our homecare services.
• To respond to inquiries and process service requests.
• To comply with legal and regulatory requirements.
• To process payments and insurance claims.
• To improve our website and customer experience.
• To evaluate job applications and manage employment.
• To communicate with you regarding updates, offers, or important notices.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

• With Service Providers: We may share data with third-party service providers who assist us in delivering our services, such as payment processors, IT support, or medical professionals.
• With Legal Authorities: If required by law, we may disclose information to comply with legal obligations, investigations, or government requests.
• With Your Consent: We may share your information with third parties if you have given explicit consent.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access, correct, or update your personal information.
• Request the deletion of your data, subject to legal and contractual obligations.
• Opt-out of marketing communications.
• Request information about how your data is used.

To exercise any of these rights, please contact us at info@lilthomecare.com or 651-815-4684.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📞 Phone: 651-815-4684
📧 Email: info@lilthomecare.com